Fixed Ops Training

The curriculum for our Y.E.S. Service Drive Workshop is derived from the Y.E.S. principles that serve as a foundation for all courses. Attendees will learn how to apply a customer-centric mindset to the service drive with techniques that will produce greater service sales, increase CSI, and support customer retention. We work on-location with your entire service team to implement a solid process and bring a higher level of professionalism to all aspects of the service drive.


Y.E.S. Service Drive Workshop

Course instruction includes:

  • Creating the need for services
  • Establishing appointments – CRM, DMS utilization
  • Mastering first impressions with effective greetings
  • Performing active walkarounds with all customers
  • Multi-point inspections vs. safety inspections
  • Reducing the quantity of one-line ROs
  • Quality control and personal responsibility
  • Performing active deliveries with all customers
  • Effective follow-up techniques



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